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Customer service excellence

We place customer satisfaction at the centre of everything we do, and it shows: more than 80% of our business is repeat business

We value our customers' feedback and comments because we know what a valuable opportunity for improvement it represents.

Communication and Interaction

We like to make it easy to do business with Cipherion Translations. We maintain strong, open communication channels at all times during your project, and provide regular project status reports. To build strong long-term customer relationships, we also recommend quarterly business reviews to plan for upcoming requirements and annual performance reviews to tailor our service to your requirements.

CartTrawler www.cartrawler.com

I want to take this opportunity to thank you and the rest of the team at Cipherion Translations for your support with the translation of our Ajax Booking Engine into French, German, Spanish, Italian and Polish. Your ability and experience in the translation of this type of travel booking engines, coupled with your outstanding quality made this project a success from our point of view.
The professionalism and responsiveness of your project management team guaranteed the on-time release of the localised booking engine, a key component of our leading car rental distribution services.
Similarly, I would like to commend your translation team for their exceptional quality, attention to detail and thoroughness in each of the translated versions.

Yours sincerely,

Niall Turley - Director  

 

Barberstown Castle www.barberstowncastle.ie

I would like to express my sincere thanks to you and all the staff at Cipherion Translations for your outstanding work in relation to the translation of our website into French, Spanish and Italian. The speed and quality of the translation services, as well as your ability to provide website engineering services contributed greatly to us meeting our deadline for the going live.

Our website is a key component of our marketing plan for the coming year. In the short time since our website has gone live, we have already noticed an increase in traffic and communication from overseas visitors.

I would also like to acknowledge the professionalism and dedication of your project management team. They were always responsive, eager to meet deadlines and very thorough in following through with outstanding issues.

Finally I know that you worked with a significant number of staff based in the various countries and I would like to grateful if you could convey my thanks to them.

Yours sincerely.

Gretchen Ridgeway - Sales & Marketing Manager

 

Epic Digital Media www.epicdigitalmedia.com

I had worked with Cipherion Translations prior to selling my first company. Once we decided to launch Epic Digital Media, we knew we had to focus on a global market. Working with Cipherion Translations makes this really easy. We've had great success with the translations – they employed a really youthful translation team and the feedback we got from customers was fantastic.

Paul Coyle - Managing Director

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